Privacy Policy

Privacy Policy

Total Parking Solutions Ltd referred here as ("us", "we", or "our") operates the www.totalparking.co.uk the website.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. Total Parking Solutions Ltd abides by the provisions of the Data Protection Act 1998 www.ico.org.uk

Cookies
The site  uses 'cookie' technology so that we can better understand how to improve the experience of visiting our website and we use the data for statistics and analysis on the levels of success of our web programs. We use a third party service, "Google Analytics", to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored on your computer. You can instruct your browser to refuse all cookies. However, if you do so, you may not be able to use some functions of our Website.

Contacts
The names and contact information of persons who request information about us, job vacancies, our services and/or our products are added to our database in Kettering, Northamptonshire, England so that they may be contacted in the future regarding our services or future opportunities. This contact may occur by e-mail, telephone or mail. 

Using our Enquiry Form
If you enter your information on our site to send us an enquiry through our contact-us form, then this data is stored for these purposes only. You may receive an email or telephone call depending on the enquiry made. You consent to us collecting and processing the personal data that you provide to us regarding sales enquiries, commercial opportunities and/or Job vacancies.

Calling our 24/7 helpline
When you call our helpline we collect information about you and the reason of your call. We use this information to help you with your enquiry. This information may be shared between our departments or may be provided to us by our out-of-hours call centre in the form of an email. The company that provides our out-of-hours service does not retain any information from the calls or record them.

Parking Appeals or Payments
By using our Website you consent, or confirm that the person on whose behalf you are submitting that information consents, to the use of that information.

In the case that you are contacting us regarding Parking Charge Notices relatd matters, you consent to us that your personal data or the person on whose behalf you are submitting that data for, consents to the use of that data provided to us by you and that the data provided may be shared with:

  • Our payment processor for online payments.
  • Credit reference agencies for ensuring that we are sending correspondence to you at your most recent address or the address of whose behalf you submitted the data for.
  • Debt Collection agencies for the purpose of recovering unpaid Parking Charge Notices.
  • Solicitors firms for the purpose of recovering unpaid Parking Charge Notices.
  • The British Parking Association in the case of audits.
  • The Parking On Private Land Appeals (POPLA) Service for the purpose of parking appeals services.
  • The (DVLA) in the case of audits.
  • Or any other duly authorised sub-contractors or land owner.

The personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes.

Links to other sites
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We have no control over, and accept no responsibility for the content, privacy policies or practices of any third party sites or services.

You have the right to request information held about you. You can request what personal data we hold, by contacting us at; 3 Kings Court, Kettering Venture Park, Kettering, NN15 6WJ. We may request a payment of £10 to cover the costs in providing you with this information.

Call Us 01536 680 107